Privacy Policy

Last Updated: 6 Aug 2021 at 14:21

What information do we collect

We collect information from you when you place an order, complete a form or register on
our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing
address, phone number or credit card information.

This website collects personal data to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address


This information may also include details about your use of this website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps


We share this information with Squarespace, our website analytics provider, to learn
about site traffic and activity.

What do we use your information for

Any of the information we collect from you may be used in one of the following ways:


To personalize your experience - (your information helps us to better respond to your
individual needs)


To improve our website - (we continually strive to improve our website offerings based on
the information and feedback we receive from you)

To improve customer service - (your information helps us to more effectively respond to
your customer service requests and support needs)


To process transactions - Your information, whether public or private, will not be sold,
exchanged, transferred, or given to any other company for any reason whatsoever,
without your consent, other than for the express purpose of delivering the purchased
product or service requested.


To send periodic emails - The email address you provide for order processing, may be
used to send you information and updates pertaining to your order, in addition to receiving
occasional company news, updates, related product or service information, etc.


Note: If at any time you would like to unsubscribe from receiving future emails, we include
detailed unsubscribe instructions at the bottom of each email.

How do we protect your information

We implement a variety of security measures to maintain the safety of your personal
information when you place an order or enter, submit, or access your personal
information. We offer the use of a secure server. All supplied sensitive/credit information
is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our
Payment gateway providers database only to be accessible by those authorized with
special access rights to such systems, and are required to keep the information
confidential. After a transaction, your private information (credit cards, social security
numbers, financials, etc.) will not be stored on our servers.

Do we use cookies

This website uses cookies and similar technologies, which are small files or pieces of text
that download to a device when a visitor accesses a website or app.


We use cookies to help us remember and process the items in your shopping cart.


Google analytics: PREF, persistent for a very short period, Set by Google and tracks who
visits the store and from where.

E-Mails

We may send you marketing emails, which you can unsubscribe from by clicking the link
at the bottom of the email. We share your contact information with Squarespace, our
email marketing provider, so they can send these emails on our behalf.


We may email you with messages about your order or account activity. For example, we
may email you to tell you that:


You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
Your order has shipped


It’s not possible to unsubscribe from these messages.


We share your contact information with Squarespace, our website hosting provider, so
they can send these emails to you on our behalf.

Visitor Data:

When you buy something on this website, we collect personal information from you to
fulfill the order. We may collect information like your:

Billing and shipping address
Details relating to your purchase
Email address
Name
Phone number

We share this information with our online store hosting provider, so that they can provide
website services to us.


As you go through checkout, this site may auto-complete your shipping and billing
address by sharing what you type with the Google Places API and returning suggestions
to you to improve your checkout experience.

Third-Party Services

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable
information. In general, the third-party providers used by us will only collect, use and
disclose your information to the extent necessary to allow them to perform the services
they provide to us. However, certain third-party service providers, such as payment
gateways and other payment transaction processors, have their own privacy policies in
respect to the information we are required to provide to them for your purchase-related
transactions. For these providers, we recommend that you read their privacy policies so
you can understand the manner in which your personal information will be handled by
these providers. In particular, remember that certain providers may be located in or have
facilities that are located a different jurisdiction than either you or us. So if you elect to
proceed with a transaction that involves the services of a third-party service provider, then
your information may become subject to the laws of the jurisdiction(s) in which that
service provider or its facilities are located. As an example, if you are located in Canada
and your transaction is processed by a payment gateway located in the United States,
then your personal information used in completing that transaction may be subject to
disclosure under United States legislation, including the Patriot Act. Once you leave our
store’s website or are redirected to a third-party website or application, you are no longer
governed by this Privacy Policy or our website’s Terms of Services.

Links

When you click on links on our store, they may direct you away from our site. We are not
responsible for the privacy practices of other sites and encourage you to read their
privacy statements. Google analytics: Our store uses Google Analytics to help us learn
about who visits our site and what pages are being looked at.

Security

To protect your personal information, we take reasonable precautions and follow industry
best practices to make sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed. If you provide us with your credit card information, the information is
encrypted using secure socket layer technology (SSL) and stored with a AES-256
encryption. We follow all PCI-DSS requirements and implement additional generally
accepted industry standards.

Consent

How do you get my consent? By using our site, you consent to our privacy policy. You
provide us with personal information to complete a transaction, verify your credit card,
place an order, arrange for a delivery or return a purchase, we imply that you consent to
our collecting it and using it for that specific reason only. If we ask for your personal
information for a secondary reason, like marketing, we will either ask you directly for your
expressed consent, or provide you with an opportunity to say no. How do I withdraw my
consent? If after you opt-in, you change your mind, you may withdrawing your consent for
us to contact you, for the continued collection, use or disclosure of your information, at
anytime, by contacting us at info@plangora.com

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or
province of residence, or that you are the age of majority in your state or province of
residence and you have given us your consent to allow any of your minor dependents to
use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it
frequently. Changes and clarifications will take effect immediately upon their posting on
the website. If we make material changes to this policy, we will notify you here that it has
been updated, so that you are aware of what information we collect, how we use it, and
under what circumstances, if any, we use and/or disclose it. If our store is acquired or
merged with another company, your information may be transferred to the new owners so
that we may continue to sell products to you.

Questions and Contact Information

If there are any questions regarding this privacy policy you may contact us using the
information below:


FLAT/RM 2-3 16/F
HANG SENG NORTH POINT BUILDING
341 - 355 KING’S ROAD
NORTH POINT

HONG KONG
info@plangora.com